General Policies

Thank you for visiting ZYN.ca!

Below you will find general information about our online store operations. Please check out our links to our other site policies as well. We are available during our hours of operation to answer any questions you may have. You can contact our Customer Service team at support@zyn.ca.

Billing Information

When will I be charged? 
Your credit card will not be charged until we can confirm all your order items are available at our warehouse. If some items are unavailable or out of stock, we will contact you as to how you would like to proceed with your order.

Can I use my debit card? 
At this time, we only accept Canadian VISA, MasterCard, American Express or Discover credit cards online.

Do you have PayPal? 
At this time, you cannot use PayPal to pay for your order. We are currently working to add PayPal as an acceptable payment method.

Can I use an International Credit Card? 
Sorry, but we can only accept Canadian Credit Cards with a Canadian billing address.

Bottle Deposits

The Beverage Container Recycling Program was implemented in Alberta on December 1, 1997. We must charge a bottle deposit fee on all recyclable bottles and cans sold through our website. The bottle deposit fees are as follows:

  • Up to 1 litre: 10¢
  • Over 1 litre: 25¢

We try our best to accurately display the proper bottle deposit for each product on our site. However, if there is a discrepancy in a displayed fee, please proceed with your order and contact our Customer Service team. We will ensure you are charged the correct amount and we will correct the displayed fee.

Product Availability

Usually we have the items displayed on our website in-store and ready for you, but this is not always the case. Product availability is based on what is available through Liquor Connect. We find out if a product is available when we order items not available in our warehouse. We do not process your credit card until we can guarantee your item availability.

If we find that a product you ordered is out of stock, our knowledgeable Customer Service team members usually offer insightful alternative suggestions to help complete your order. You may always cancel your order if items are found out of stock.

Website Troubleshooting

There is a lot that goes on behind the scenes at ZYN.ca. We make it our mission to give you the best online shopping experience, however, if you are experiencing trouble with our site, here are some troubleshooting tips to try which could resolve the issue.

The first and foremost step would be to click the Refresh button on your browser. Alternatively, you may use the default keyboard shortcut (Control+R on Windows operating systems and Command+Ron Mac OSX). You would be surprised how often this fixes the problem.

If that does not work, try going to your Browser History and clearing out your website Cookies and your Cache.

If you have problems logging in, clear your Cookies.

Last but not least, some browsers can cause website display issues or have the website behave irregularly. If you are having trouble with one browser, try switching to another one and often that can solve the issue for you.

If you come across a problem that you can’t solve with these basic tips, please send us an email immediately so we can try to help you as best we can. If you are emailing us about a website issue, please include the following information:

  • Your name and contact information
  • The issue you were having. Please be as specific as possible. While accurate, ”your website doesn’t work” or “it didn’t let me buy anything” will not help us get to the bottom of the problem.
  • If you were looking to buy an item, please give us the name, color and size of the item so that we can make sure it is available in inventory. Also provide us with the browser you were using (Chrome, Safari, Firefox, Internet Explorer, etc).
  • Your operating system (Windows, MAC, Linux, etc).
  • The device you were using (laptop, PC, mobile phone, etc).
  • Did you try any of the troubleshooting ideas listed above? If so, which ones?

The more information you can give us, the faster we can solve your issue and help you get the products you want.

Become a Zyn.ca Member!

You don't need an account to shop at ZYN.ca but there are a number of advantages to becoming a member, such as:

  • Checkout will be a breeze! You can choose to save your address and credit card information so that you don’t have to enter that every time you fill out an order
  • View your order history any time. You can check to see if an order is processing, ready for pickup, scheduled for delivery or complete.
  • Exclusive access to Members' Only Sales and Savings!

Will I get lots of emails? 
We won't spam you. You will only get an email from us when there are important updates to sales or site events.

Is there a membership fee? 
No fees! Creating an online account with ZYN The Wine Market is totally free and open to anyone over the age of 18.

What are you doing with my personal information? 
We understand the hesitations with online shopping and memberships. Please visit our Privacy Policy page for more information. If your concerns are not addressed, please feel free to get in touch with our Customer Service team for more information about Zyn.ca memberships and accounts.

If you have any questions about these policies or our site in general, please feel free to contact our friendly Customer Service team any time Mon-Sun 11 am - 5 pm MDT at (403) 543-8900 or by email at team@zyn.ca. We are always happy to help!