JOIN OUR TEAM
Be part of a team that turns every bottle into a memorable experience.
Sales Associate
Join our sales team and help customers find their perfect wine.
Calgary, Alberta, Canada
We are seeking a knowledgeable, enthusiastic, and customer-focused sales professional to join our team as a Fine Wine Retail Specialist. This role is ideal for someone passionate about fine wines, exceptional service, and creating memorable customer experiences in a boutique retail environment.
As a floor sales associate, you will act as a brand ambassador for our curated wine selection, offering expert recommendations, education, and impeccable service to our clientele. Your role is central to shaping the store’s ambiance and guiding customers through a sophisticated, engaging, and educational shopping experience.
Key Responsibilities
Customer Engagement and Sales
- Greet customers warmly and provide personalized assistance based on individual tastes, preferences, and occasions.
- Recommend wines confidently, including rare and premium selections, based on deep product knowledge.
- Share stories of producers, vintages, regions, and winemaking techniques to enrich the shopping experience.
- Upsell and cross-sell complementary products such as glassware, wine accessories, and gourmet items.
- Process transactions efficiently and accurately through the POS system.
Product Knowledge and Education
- Maintain up-to-date knowledge of the store’s inventory, including new arrivals, allocations, and limited releases.
- Continuously expand wine knowledge, including styles, appellations, grape varieties, food pairings, and trends.
- Attend tastings, trainings, and staff educational sessions.
- Assist in staff and customer tastings as needed.
Merchandising and Store Presentation
- Ensure the sales floor is visually appealing, organized, and aligned with brand standards.
- Replenish stock, create attractive displays, and participate in seasonal promotions.
- Handle bottles with care and ensure all products are correctly labeled and priced.
Client Relationships and Loyalty
- Build relationships with regular customers, providing tailored recommendations and follow-ups.
- Support the store’s email list and loyalty program by capturing customer contact information.
- Assist in developing client profiles and suggesting custom wine selections for events or cellars.
Retail Manager
Ensure our wines are always ready for our customers.
Calgary, Alberta, Canada
We are looking for an experienced, passionate, and business-savvy Retail Manager to lead the day-to-day operations of our high-end wine store. The ideal candidate brings a blend of deep wine knowledge, luxury retail experience, team leadership, and operational excellence. This role requires someone who can inspire a team, engage a discerning clientele, and ensure a refined and efficient store experience.
The Retail Manager will be responsible for staff supervision, customer service, sales performance, visual merchandising, inventory management, and overall store standards. This is a hands-on leadership role that sets the tone for service, culture, and profitability.
Key Responsibilities
Leadership & Staff Development
- Lead, mentor, and develop a team of sales associates and wine specialists to deliver an exceptional customer experience.
- Recruit, train, and onboard new team members with an emphasis on wine knowledge and customer engagement.
- Set clear goals and provide regular feedback and performance evaluations.
- Foster a professional, collaborative, and wine-passionate team culture.
Sales & Customer Experience
- Champion a high-touch service model that reflects the boutique’s standards.
- Drive in-store sales and client relationships through personalized service, product storytelling, and follow-up.
- Resolve customer concerns and special requests with discretion and warmth.
- Identify high-value clients and ensure a luxury-level experience.
Operations & Merchandising
- Oversee daily operations including opening/closing procedures, cash handling, and scheduling.
- Ensure proper merchandising, cleanliness, and presentation across all displays and shelving.
- Monitor and optimize store layout for visual appeal and commercial impact.
- Implement and manage in-store promotions and events.
Inventory & Product Management
- Work closely with buyers and suppliers to ensure a well-curated and replenished selection.
- Oversee inventory accuracy, receiving, and storage procedures.
- Manage shrinkage and ensure all products are correctly priced and labeled.
- Assist in physical inventory counts and reporting.
Financial & Business Accountability
- Achieve or exceed monthly sales targets and KPIs.
- Analyze sales reports to identify trends and opportunities.
- Support planning and execution of marketing campaigns and tastings.
- Maintain compliance with provincial liquor laws and internal policies.
Qualifications and Requirements
- 3+ years of experience in retail management, preferably in wine, spirits, luxury goods, or fine dining.
- Formal wine education (e.g., WSET Level 2 or higher) strongly preferred.
- Exceptional leadership, communication, and organizational skills.
- A customer-focused approach with attention to detail and storytelling.
- Proficiency with POS systems, retail management software, and Microsoft Office.
- Able to work flexible hours, including evenings, weekends, and holidays.
- Physical ability to lift wine cases (up to 40 lbs) and work on your feet during shifts.
What We Offer
- Leadership role in one of Canada’s top boutique wine environments.
- Competitive salary and performance incentives.
- Staff discounts and educational opportunities.
- Ongoing wine training and access to premium and rare selections.
- Career growth potential within an expanding business.
Understanding Item Availability
- ‘In-Store: XX units in stock’
Indicates the exact number of units currently available for purchase in the store.
Note: If you need more than the available quantity, check if the online status shows ‘Online: Available’. If it does, additional items can be prepared for pickup or shipping within 2 to 3 days of placing your order. - ‘Online: Available’
Indicates that the item can be prepared for pickup or shipping within 2 to 3 days after your order is placed. - ‘Online: XX units in stock’
Refers to the specified quantity of units that are immediately available for shipping.
Important: Once this stock is sold, the item may no longer be available.