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Frequently Asked Questions

If you have any questions that are not answered below, please contact our helpful staff at team@zyn.ca or call +1 (403) 543 8900.

01

Orders & Delivery

Do you offer discounts or promotions?

Absolutely! Our prices are highly competitive year-round, and we regularly host online events featuring incredible deals on collections and products. Occasionally, we also run store-wide sales. Subscribe to our newsletter to stay updated on our best promotions.

Can I pick up my order or have it delivered?

Of course! We offer pickup at our store and delivery to your location of choice. Our store is located at 2600 Portland St SE #3050, Calgary, AB. If you choose delivery, rest assured that we package your products with exceptional care to minimize any chance of damage. Try our service—we're confident you'll love it!

Can I track my order after it has been shipped?

Yes! Once you place your order, you'll receive a confirmation email with details about the next steps. Additionally, when your order is shipped, you’ll get another email containing your tracking number, allowing you to follow your package in real-time.

02

Gifting

Do you offer gift-wrapping or custom messages for gift orders?

Yes, we do! After selecting your favourite products, you can choose a gift box or bag and add a personalized message at checkout. We’ll ensure your gift is beautifully presented and delivered with your message included.

03

Visiting the store

Do you have a physical store where I can browse your selection?

Yes, we do! Our store and warehouse are located in Calgary, Alberta, at 2600 Portland St SE #3050. If you’re nearby, we also invite you to join our private tastings, where you can sample exceptional products, meet winemakers, learn about wine, and enjoy exclusive discounts.

Do you offer tastings or events at your store?

Yes! Check out our In-Store Events page for details about upcoming events and to learn more about our Tasting Room. We’re confident you’ll have a fantastic experience!

04

Selection & large orders

What is your policy for purchasing large orders for events or businesses?

If you’re planning a large order, you can place it through our online store or contact us directly at (403) 543-8900 or via email at team@zyn.ca. We’ll assist you in selecting the perfect wines and spirits to ensure your event is a success.

Do you sell vintage or limited-edition products?

We’re proud to have one of the most extensive cellars in Canada. Visit our cellar in person, explore our collection online, or schedule a virtual tour with our team. We specialize in sourcing rare and hard-to-find wines and spirits and are here to help you make the perfect selection.